1. Where do we arrange the shipment from?
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For orders from this official website, we will currently ship from Hong Kong (logistics time varies according to each country and region).
2. Shipping time and shipping costs
| Area | Shipping fees | Shipping time |
| Europe(36 countries and regions) | Free | 5-12 days |
| North America(Canada, United States, Mexico) | Free | 3-12 days |
| Oceania(Australia, New Zealand) | Free | 5-12 days |
| Asia(13 countries and regions) | Free | 5-12 days |
| South America(Brazil, Chile) | Free | 5-15 days |
| Others | 0KG–0.2KG: 5.99USD 0.201KG–0.5KG: 9.99USD 0.501KG–2KG: 15.99USD >2KG: 19.99USD |
7-30 days |
Note:
- Because logistics is affected by weather and holidays, sometimes it may exceed the above time range, please understand!
- Warehouse colleagues do not go to work on weekends, so weekend orders will be delayed until Monday delivery!
- Because some countries cannot use our express and standard logistics channels, such as India, Russia, Ukraine and other countries, the logistics time will be extended!
3.How will my goods be shipped?
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4PX/Yun Express/Singapore Post/USPS/DHL and Other Standard Shipping is our shipping methods.
4.If I order multiple items, will they be delivered at the same time?
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We try to ensure that all your items arrive at the same time. Sometimes, our products are not always sent together, because different shipping methods may be used and stock of products may not be available, need to ship from another warehouse, depending on your order and the product.
5.After the package is shipped out, can I change the delivery address of the package?
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Unfortunately, once the product is in transport, we will not be able to change the shipment. So please make sure your delivery address is correct!
6.What should I do when I receive a product that is different from the product I ordered?
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Please contact us via sales@inphic.cn.
7.The product I received is not working properly, can it be replaced?
- Certainly! If there is a problem with the package you received, please contact us in time after you sign for the package!
- After we receive your return package, we will reschedule the delivery to you!
Notes: Due to different customs policies in each country (such as Brazil), you may be charged customs duties by your country when you receive the package(We do not charge you any customs duties!). If you have special requirements for customs duties, please contact us in advance!
